Tenant FAQs

Rent is due on the first of the month.

After the 2nd at midnight your rent is late.

Fees will be assessed according to the lease: 10% of the rental amount and $20 per day.

Example: For a $1000 monthly rent, a 10% late fee is $100; if 2 days late, the total becomes $1140.00.

(Calculation: monthly rent x 10% plus $20 per day = total due.)

The rent is due on the first of the month.

If the rent is not posted in our office by the date stated on your lease, we serve a 3-day notice.

No. We do not waive late charges.

Fair Housing laws require that we treat all our residents equally.

We cannot decide if one resident is more deserving than another of paying late charges; therefore, we enforce late charges across the board.

Under the terms of the TAR lease, no rental increases can be given until the initial lease term has expired.

After the lease has expired, an increase of any amount can be assessed.

(The state of Texas does not have rent control.)

We believe our increases are reasonable, depending on market conditions and the owner’s requests.

According to the TAR lease agreement, repair requests must be put in writing.

The best way to report a problem and request maintenance is through our website.

If you do not have internet access, the request can be dropped off or mailed to our office.

The landlord is not obligated to complete a repair on a day other than a business day unless required by the Property Code.

Yes, we do. The emergency number is (210) 390-9000.

According to the TAR lease agreement, an emergency relates to conditions that materially affect the physical health or safety of an ordinary tenant. (For example, a repair to the heating and air conditioning system is not considered an emergency.)

Please do not use the emergency number to report non-emergency repairs.

The following are examples of maintenance emergencies:

The main sewer line is backed up.

A pipe broke and water is leaking into the home.

There was a break-in and you have an unsecured entrance to the home.

After hours, call (210) 390-9000.

If it is after 6:00 p.m. and before 9:00 a.m. and the call is not an emergency, you could be charged for the call.

It is strongly recommended that you purchase renters’ insurance to cover your personal property and any personal liability loss in case of accidents.

In some cases, we have a duplicate set of keys available in the office.

We will only release keys during normal business hours to persons listed on the lease, and valid identification is required.

If we need to bring a key out to you, there will be a $75 trip charge.

If you lock yourself out after hours, you will need to contact a locksmith at your expense.

The property must remain on our key system.

Requests to paint the walls a different color must be submitted in writing and require the owner's consent and approval.

You will need to specify which wall or rooms, and an additional deposit will be required. This deposit is refundable if the wall(s) or room(s) are restored to the original color—unless you have prior approval from the office not to restore the paint.

No! You cannot change the locks yourself.

Re-keying the property without our permission is a serious lease violation and against the law in Texas.

Texas Law specifically forbids tenants from locking out the landlord, and courts are not sympathetic to tenants who do so.

All notices or requests for rekeying, changing, installing, repairing, or replacing security devices must be submitted in writing.

Any additional security devices or rekeying desired by the tenant must be paid for in advance and installed only by contractors authorized by our office.

Yes. The lease agreement requires a written notice of intent to vacate, which must be submitted to our office 30 days prior to the end of the lease term.

You can find the 30-Day Notice to move-out form under the Tenants Documents on www.rehomingtexas.com.

We normally mail the security deposit to the forwarding address you provide at our office, less any charges incurred within 30 days of your move-out date.

You must leave a valid forwarding address.

Contact us in writing at info@rehomingtexas.com