Guarantees
Know your property is protected with our guarantees
Guarantees for Owners
Happiness Guarantee
We believe in quality customer service. If for any reason you wish to discontinue your service with us, you can cancel your agreement at any time.
Results Guarantee
With our results guarantee you don't pay us until we show results! That means we aggressively market and show your property, screen the tenants, handle all of the paperwork and perform a move-in inspection...all before we get paid anything.
Pet Damage Guarantee
If an approved pet causes excessive damage beyond normal wear and tear, we will cover up to [$X] in repair costs, giving property owners peace of mind while allowing pet-friendly rentals.
Rent Payment Guarantee
If a tenant fails to pay rent, we will take immediate action to resolve the issue, ensuring consistent cash flow for property owners.
Tenant Placement Guarantee
If a tenant we place moves out within the first [6] months, we will find a new tenant at no additional cost, reducing vacancy risks for owners.
Property Maintenance Guarantee
All maintenance requests are handled within [24] hours, ensuring timely repairs and tenant satisfaction while protecting the property's value.
Satisfaction Guarantee
If a property owner is not satisfied with our services within the first [30] days, they can cancel without penalty, demonstrating our commitment to quality service.
Legal Compliance Guarantee
We ensure all leases, tenant screenings, and property management practices comply with state and federal laws, protecting owners from legal risks.
Guarantees for Tenants
Timely Maintenance Guarantee
All maintenance requests will be acknowledged within 24 hours and resolved as quickly as possible to ensure a safe and comfortable living environment.
Fair Lease Terms Guarantee
We provide clear, transparent lease agreements, ensuring tenants understand their rights and obligations.
Quality Living Standards Guarantee
All rental properties are inspected and maintained to meet high-quality living standards, including safety, cleanliness, and functionality.
Deposit Protection Guarantee
Security deposits are handled fairly, with itemized breakdowns of any deductions and timely refunds in compliance with state laws. We also provide security deposit assistance programs.
Pet-Friendly Guarantee
For properties that allow pets, we ensure reasonable pet policies and fair animal practices while maintaining a safe environment for all tenants.
Customer Service Guarantee
Our team is committed to professional, courteous, and responsive service. Tenants can reach us through multiple communication channels, including phone, email, and an online tenant portal. We guarantee a response to general inquiries within 24 hours, ensuring a smooth and hassle-free rental experience.